Refund & Cancellation Policy
Last updated: October 6, 2026 • Effective date: October 6, 2026
Our 14-Day Money-Back Guarantee
Beauty Drivers is operated by EYETECHYN SOFTWARE YAZILIM LİMİTED ŞİRKETİ (Registered in Turkey, Mersis No: 0383101086400001, Tax No: 3831010864, Address: Kısıklı Mah. Alemdağ Yan Yolu Cad. Aşiyan Apt. No: 17 İç Kapı No: 0 Üsküdar / İstanbul). In addition to our 30-day free trial on core plans, all new paid subscriptions include a 14-day money-back guarantee. If the software does not meet your salon's needs, contact us within 14 days of your initial payment for a full refund.
1. Overview
This Refund & Cancellation Policy outlines the conditions under which Beauty Drivers, operated by EYETECHYN SOFTWARE YAZILIM LİMİTED ŞİRKETİ (Registered in Turkey, Mersis No: 0383101086400001, Tax No: 3831010864, Address: Kısıklı Mah. Alemdağ Yan Yolu Cad. Aşiyan Apt. No: 17 İç Kapı No: 0 Üsküdar / İstanbul) (“we”, “us”, or “our”), provides refunds for subscriptions and services purchased through our website (beautydrivers.com) and applications.
Digital orders, subscriptions, and payment handling are conducted in partnership with our authorized online reseller and Merchant of Record, Paddle.com (Paddle.com Market Limited / Paddle Payments Limited).
2. Free Trial Period
To ensure salons can thoroughly test and evaluate Beauty Drivers before committing financially, we provide:
Available on Starter and Professional plans. No credit card is required to begin. The trial gives full access to all package features plus 25 free WhatsApp reminder tokens (subject to salon phone verification).
3. Subscription Refund Eligibility
A. First-Time Paid Subscriptions (14-Day Guarantee)
If you purchase a paid subscription for the first time, you may request a 100% full refund within 14 calendar days of the initial transaction timestamp. No questions asked.
B. Annual Subscriptions (Yearly Renewals)
Annual plans offer discounted rates (up to 24% savings). You may cancel and request a full refund within 14 calendar days of the annual renewal charge. After the 14-day window, annual subscriptions are non-refundable for the remainder of that annual term, but cancellation will prevent future renewals.
C. Monthly Subscription Renewals
Subsequent monthly recurring renewal payments are non-refundable once billed after the initial 14-day period. However, you can cancel at any moment to stop all future recurring payments.
D. WhatsApp Tokens & Consumable Add-ons
WhatsApp notification tokens that have already been dispatched or consumed cannot be refunded due to telecom carrier delivery charges. If you purchased an unused token pack by mistake, you may request a refund within 14 days of purchase provided the tokens remain unused in your balance.
4. How to Cancel Your Subscription
You can cancel your subscription at any time without fees or penalties:
- Log in to your Beauty Drivers salon account dashboard.
- Navigate to Settings → Subscription & Billing.
- Click Cancel Subscription and confirm.
- Alternatively, email our support team at info@beautydrivers.com with your salon name and registered email address, and we will process the cancellation on your behalf.
Upon cancellation, you will retain full access to your plan until the end of your prepaid billing period. Your account will not be charged again.
5. How to Request a Refund (Step-by-Step)
To request a refund under the eligible terms above:
Write to info@beautydrivers.com with the subject line: “Refund Request - [Your Salon Name]”.
Provide your registered account email, date of transaction, and the Paddle invoice or order number.
Our support team will verify your eligibility and respond within 24 to 48 business hours.
Once approved, the refund is executed through Paddle back to your original payment method (credit/debit card, PayPal, etc.). Funds typically appear on your statement within 5 to 10 business days, depending on your financial institution.
6. Paddle as Merchant of Record
Our order processing is conducted by our online reseller and Merchant of Record, Paddle.com, which provides customer service inquiries and returns processing. If you have billing inquiries or require assistance with an invoice, you may also contact Paddle Buyer Support at paddle.net or our direct team at info@beautydrivers.com.
7. Chargebacks and Payment Disputes
We pride ourselves on responsive, helpful customer service. If you experience an issue with billing or software functionality, we kindly request that you contact us at info@beautydrivers.com prior to filing a dispute or chargeback with your bank or credit card issuer. We are committed to resolving any legitimate concerns promptly and amicably.
8. Contact Us
For questions or assistance regarding cancellations, billing, or refunds:
EYETECHYN SOFTWARE YAZILIM LİMİTED ŞİRKETİ
Billing & Customer Support (Beauty Drivers)
Registered in Turkey • Mersis No: 0383101086400001 • Tax No: 3831010864
Address: Kısıklı Mah. Alemdağ Yan Yolu Cad. Aşiyan Apt. No: 17 İç Kapı No: 0 Üsküdar / İstanbul, Turkey
Website: https://beautydrivers.com
Merchant of Record Support: paddle.net